Terms and Conditions

Last updated: May 2026

Welcome to Kingdom of Creatures. By using our website or booking our services, you agree to the following Terms and Conditions.

About Us

Kingdom of Creatures is an animal education and entertainment business based in Scotland, United Kingdom. We provide educational animal experiences, school visits, parties, public shows, and community events and more.

 

Bookings

Bookings may be made through email, social media, online forms, or ticket purchasing platforms.

A booking is considered confirmed once agreed by both parties and, where applicable, after payment or deposit has been received.

We reserve the right to refuse or cancel bookings where necessary.

 

Payments

Payments for services may be made through invoice, bank transfer, or approved third-party payment providers such as:

• Stripe

We do not store customers’ payment card details.

Invoices must be paid within the agreed payment period.

 

Ticketed Events

Tickets purchased for public shows or events are subject to availability.

Unless otherwise stated:

• tickets are non-refundable,
• non-transferable,
• and may not be resold without permission.

 

In the event that we cancel a ticketed show, customers will normally be offered either:

• a refund,
• or transfer to a future event where possible.

 

 

Cancellations and Changes

If a customer needs to cancel or rearrange a booking, we ask for as much notice as possible.

We reserve the right to charge cancellation fees where:

 

• significant preparation has already taken place,
• travel arrangements have been made,
• or the booking date has been reserved exclusively.

 

We may occasionally need to cancel or alter bookings due to:

• animal welfare concerns,
• illness,
• severe weather,
• transport issues,
• or circumstances outside our reasonable control.

 

Where possible, we will offer an alternative date or refund where appropriate.

 

Animal Welfare

The welfare of our animals is our highest priority.

We reserve the right to:

• remove animals from situations causing distress,
• end interactions where safety or welfare is compromised,
• or modify experiences if necessary for animal wellbeing.

 

Customers and attendees must follow all safety instructions given during events and experiences.

 

Safety and Supervision

Children attending events, parties, or educational experiences remain the responsibility of their parent, guardian, school, or supervising adult at all times unless explicitly agreed otherwise.

We ask all participants to behave respectfully toward staff, animals, and other attendees.

We reserve the right to stop activities or ask individuals to leave where behaviour creates a safety risk.

 

Allergies and Medical Conditions

Customers are responsible for informing us in advance of any relevant allergies, phobias, or medical conditions that may affect participation in animal-related activities.

While we take reasonable precautions, interaction with animals may not be suitable for everyone.

 

Photography and Media

Photographs or videos may occasionally be taken during public events or shows for promotional purposes.

Where required, permission will be requested before identifiable images of children are used publicly.

If you do not wish to appear in photographs, please inform us before or during the event.

 

Website Use

All content on this website, including text, branding, logos, photographs, and materials, remains the property of Kingdom of Creatures unless otherwise stated.

Content may not be copied, reproduced, or distributed without permission.

 

Liability

We aim to provide safe, professional, and enjoyable experiences at all times.

However, participation in animal-related activities carries some inherent risks.

To the fullest extent permitted by law, Kingdom of Creatures shall not be liable for:

• indirect or consequential losses,
• damage caused by circumstances beyond our reasonable control,
• or personal property loss during events.

 

Nothing in these Terms excludes liability where it cannot legally be excluded under UK law.

 

Privacy

Information submitted through this website or during bookings is handled in accordance with our Privacy Policy.

Please refer to our Privacy Policy page for more information.

 

Changes to These Terms

We may update these Terms and Conditions from time to time without prior notice.

Updated versions will always be posted on this website.

 

Contact

If you have questions about these Terms and Conditions, please contact:

Kingdom of Creatures
Email: kingdomofcreatures@hotmail.com