Privacy Policy

Privacy Policy

Last updated: May 2026

Welcome to Kingdom of Creatures. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

 

Who We Are

Kingdom of Creatures is an animal education and entertainment business based in Scotland, United Kingdom. We provide educational animal experiences, shows, parties, school visits, and community events plus more across the UK.

If you have any questions about this Privacy Policy, you can contact us at:

Email: Kingdomofcreatures@hotmail.com
Business Address: Unit 4, Silverlaw Industrial Estate, Annan, DG12 5EJ.

 

What Information We Collect

We may collect the following information when you contact us or book our services:

  • Names
  • Email addresses
  • Telephone numbers
  • Event or venue addresses
  • Booking and enquiry details
  • Payment-related information required for invoicing

We do not store or process card payment details ourselves.

Payments for show tickets may be processed securely through third-party payment providers such as Stripe.

 

How We Collect Information

We collect information when you:

  • Contact us by email
  • Send enquiries through forms
  • Book events, visits, parties, or shows
  • Purchase tickets through Stripe
  • Contact us through social media platforms such as Facebook or Instagram

 

How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Organise and manage bookings
  • Provide our services
  • Send invoices or payment information
  • Contact customers regarding events or bookings
  • Meet legal or accounting obligations

We only collect information that is reasonably necessary to operate our business.

 

Payment Processing

Online payments and ticket purchases may be handled securely by third-party providers such as Stripe.

We do not store customers’ card or banking details on our systems.

You can read Stripe’s privacy policy here:

Stripe Privacy Policy

 

Social Media

We may communicate with customers through platforms such as Facebook Messenger or Instagram.

Any information shared through these services is also subject to the privacy policies of those platforms.

 

Data Sharing

We do not sell, trade, or share your personal information with third parties for marketing purposes.

We only share information where necessary to:

  • process payments,
  • comply with legal obligations,
  • or provide our services.

 

Data Storage and Retention

We aim to keep personal information only for as long as reasonably necessary for business, legal, or accounting purposes.

Most customer information is retained only as part of normal booking and communication records.

 

Cookies and Website Data

Our website may use basic cookies or technical tools required for website functionality, security, or payment processing.

We do not knowingly use advertising or tracking tools such as Google Analytics or Facebook Pixel at this time.

 

Your Rights

Under UK data protection law, you may have the right to:

  • request access to your personal data,
  • ask for incorrect information to be corrected,
  • request deletion of your information,
  • object to certain uses of your data,
  • or make a complaint to the UK data protection authority.

For more information about your rights, visit:

Information Commissioner's Office (ICO)

 

Contact

If you have any questions about this Privacy Policy or your personal information, please contact:

Kingdom of Creatures
Email: kingdomofcreatures@hotmail.com